As I see more and more people asking when Bugzilla 3.2 final will be available for download, I decided to blog about it here: We will first release Bugzilla 3.2 RC2! This hard decision has been taken during our last Bugzilla meeting last week. The reason is that we did many checkins since RC1 and we may have potentially regressed something. But for all those who are impatient, you must know that Bugzilla 3.2 RC2 should be stable enough for production, and is currently in use by both Mozilla and RedHat, just to name a few. But be aware that QA is not complete yet, so there may be hidden (severe) regressions somewhere (even if I don’t think that’s the case; but who knows?).
While looking at Hendrix, I saw this captcha on the submission form:
I really have no idea what the second word is (10H? 101l?). And from what my doctor says, my eyes are working perfectly well. The audio alternative doesn’t work on Linux, so I cannot use it as a workaround. I really think such captchas are a bad user experience, especially for those with some disabilities (and in this case, even for those without disabilities).
As an alternative, why not suggesting something more simple? For instance: "How many triangles are not red in the figure below?"
Unless the reader never went to school, he knows what a triangle is, and which color "red" is. I doubt a robot could easily parse the question (but I may be wrong).
Am I missing something?
I’m publishing this article on behalf of Guy Pyrzak, our UI guy at Bugzilla:
With the recent upgrade of BMO to 3.2, there have been a few usability improvements and a few regressions. These are all things that might be expected with major upgrades to any UI. The Bugzilla team has enjoyed getting the feedback from Mozilla users about how to further improve the User Interface. We’re really trying to focus on improving Bugzilla’s User Interface in the coming versions, but part of doing that is getting good user data. We’ve even got a student group at Carnegie Mellon to do several user studies on how people use bug trackers and Bugzilla in their every day work. However, in order to do user studies they need to find Users!
This is where you all come in. We need some volunteers, in the Pittsburgh PA area to allow our student group to come into wherever you use Bugzilla, home, work etc and video tape, and interview you you while you do your work. The students will have an IRB waiver for you to sign, which just makes sure you’re not harmed while they watch you. The students will want to understand how and why you do your job. They’ll ask you some questions about how you do your work, and why you do, whatever it is you do. In the HCI community this is called a Contextual Inquiry. To find out more about how a Contextual Inquiry works you can read more on Wikipedia.
If you’re not able to let a student group come to your work, but still live in the Pittsburgh PA, you can still help us out! The students will also conduct studies in a more controlled environment, that isn’t where you work. So if you can’t let the student group visit your workplace, please still contact us. The more users we’re able to observe the more data we can collect, and the more we can improve Bugzilla!
Not to worry, we’re also doing other types of usability studies and analysis, but this was an instance where you all could help. Contact firstname.lastname@example.org, or just comment on this blog if you’re interested.
While talking on IRC about how to make editable fields and the comment box closer so that you can easily comment and edit fields, especially the bug status, I suggested this mockup (ignore the fields you never heard about in the right column, those are custom fields). Is that something you would like to see officially implemented in Bugzilla? Or do you think it’s not better than what we have currently, i.e. the comment box just below the attachment table?
As most of you know, Bugzilla 3.2rc1 is available for download since August 12 and bugzilla.mozilla.org upgraded to this version two weeks later, last Thursday. As I wrote in my last blog, b.m.o is not the first major installation to upgrade to 3.2rc1, so now seems a good time to get some feedback from people using this version of Bugzilla to know what’s their feeling with it, both about its UI and about its usability and new features. Mozilla folk reported a pretty large number of bugs, usability regressions, and complains, but as someone told me, they didn’t file bugs for things they like. So I thought this blog would be a better place to get your feedback, both positive and (highly?) negative, to get a better picture of what people think before releasing the final version of Bugzilla 3.2.
Note that this feedback can come from everybody using Bugzilla 3.2rc1 (or 3.1.4+), such as users of RedHat’s Bugzilla or OpenSSH’s Bugzilla, or even from smaller installations which already upgraded to this version. The wider the audience, the better. :)